Shipping &
Return Policy

Where we ship

We ship to all 36 states in Nigeria and the Federal Capital Territory (FCT), Abuja. International shipping is also available to destinations supported by our courier partners, subject to import restrictions and service availability.

Processing & delivery

Orders are processed after payment confirmation. Estimated delivery within Nigeria is 3–7 working days. Working days exclude weekends and public holidays. Delivery estimates are not guarantees and may vary by destination, order processing, and courier operations.

International delivery estimates will be communicated based on the destination and available shipping method; the 3–7 working-day estimate does not apply to international orders.

Shipping fees & customs

Shipping fees depend on destination, parcel size and delivery method and are shown or confirmed before purchase. International orders may incur customs duties, import taxes or clearance fees payable by the recipient unless stated otherwise at checkout.

Tracking & delivery issues

Where available, tracking details will be provided after dispatch. Please enter an accurate shipping address and reachable phone number. Contact us promptly if you notice an error, delay, missing package or damaged item. We will investigate with the delivery partner and provide a remedy where required by law.

7-day return window

You may request a return for an eligible item within 7 calendar days after delivery. Email us within that period with your order number, item details and reason for return. Do not send items back until return instructions have been provided.

Return eligibility

For change-of-mind returns, items should be unused, unworn, unwashed, in their original condition, and returned with original tags and packaging where reasonably possible. Proof of purchase is required.

For hygiene or customization reasons, certain products may not be eligible for change-of-mind returns where this is clearly disclosed before purchase. This does not affect rights for faulty or misdescribed items under applicable law.

Wrong, damaged or faulty items

If an item arrives damaged, defective, incorrect or materially different from its description, contact us as soon as possible and provide photographs if available. We will assess the issue and offer an appropriate repair, replacement, refund or other legally required remedy. We will not impose return conditions that unlawfully restrict your consumer rights.

Return shipping & exchanges

For eligible change-of-mind returns, customers generally cover return shipping unless we agree otherwise. Where a return is due to our error or a legally qualifying fault, reasonable return costs will be handled as required by law. Exchanges depend on stock availability; contact us first to confirm options.

Return assessment

Once a returned item is received, we will inspect it and communicate whether the return is approved and what happens next. Approved refunds are handled according to our Cancellation & Refund Policy. Please keep proof of return shipment until the matter is resolved.